Terms & Conditions
These Terms & Conditions apply when you use the Bevvys2u Derby website or place an order with Bevvys2u Derby.
About Bevvys2u Derby
Bevvys2u Derby is an owner-operated local alcohol delivery service serving Derby and selected surrounding Derbyshire areas.
Bevvys2u Derby is a delivery service and does not operate a customer walk-in shop or collection point.
Orders can be placed through the Bevvys2u Derby website or by contacting Bevvys2u Derby by phone, text or WhatsApp. No dedicated Bevvys2u Derby app is required.
Products and Availability
Alcohol delivery is the core Bevvys2u Derby service. Customers can also add available mixers, soft drinks, snacks, cigarettes, tobacco and other convenience products to an order.
Live collection and product pages are the source for current products, stock and prices. Product availability can change.
Suppliers may change bottle, can or packaging designs. Where the brand, product and size are the same, a packaging-design change alone is not treated as a different product.
Age Verification and Challenge 25
Customers must be aged 18 or over to purchase alcohol or tobacco products.
Bevvys2u Derby operates Challenge 25. Anyone who looks under 25 may be asked for valid government-issued photo ID before age-restricted goods are handed over.
Age-restricted goods may be refused if valid ID is not shown, if the recipient is underage, or if the recipient appears intoxicated.
The recipient must be available where an age-verification check is required. Age-restricted goods should not be left unattended.
Delivery Areas
Bevvys2u Derby serves Derby and selected surrounding Derbyshire areas. Coverage depends on the exact delivery address rather than a blanket guarantee for every postcode.
View current delivery areas and coverage notes
Delivery Times
Many Derby deliveries arrive within 15–45 minutes depending on postcode, location, traffic, demand and driver availability.
Selected surrounding Derbyshire areas may take longer. Current delivery hours end at 10pm.
Delivery times are estimates rather than guarantees and can be affected by traffic, order size, demand, location, access and driver availability.
Delivery Fees
Current delivery fees range from £0.50 to £3.49 depending on the area.
Bevvys2u Derby does not add a separate service fee and does not advertise free delivery.
View delivery fees and service-area information
Customer Delivery Details
Customers are responsible for providing an accurate delivery address, postcode, contact number and any access information needed to complete delivery.
If the delivery address, postcode, contact details or access information are incorrect or incomplete, delivery may be delayed or may not be possible.
For flats and Airbnb properties, customers should provide any access details needed and make sure the recipient is available.
For hotels, delivery is normally completed at reception, the entrance or another agreed handover point.
Ordering and Payment
Customers should use the payment methods available when placing the order.
Cash on delivery is not a standard Shopify checkout option. It may only be agreed in advance by phone, text or WhatsApp on a case-by-case basis.
Card payment at the door is not a general public payment option. For some phone orders, a portable card-terminal arrangement may be agreed in advance, particularly for known customers.
Payment must be completed before age-restricted goods are handed over.
Order Acceptance
Submitting an order does not guarantee that every item or delivery request can be fulfilled. Bevvys2u Derby may need to contact you where there is a stock, address, access, payment, age-verification or delivery-availability issue.
If an order cannot be completed, Bevvys2u Derby will explain the available next steps and any applicable refund.
Cancellations
You may request cancellation before the order has been dispatched or before the driver has set off for delivery.
Once the order is already in the delivery process, cancellation may no longer be possible.
See the Cancellation Policy for more information.
Refunds, Damaged and Incorrect Items
If an item is damaged, incorrect, missing or not as described, contact Bevvys2u Derby as soon as possible.
Where an obvious damaged or incorrect item is identified at handover, Bevvys2u Derby will normally correct the issue rather than hand over the wrong or damaged item.
Approved refunds are processed by Bevvys2u Derby on our side the same day where possible. Your bank or payment provider may then take around 3–5 working days to return the money to your account.
Bevvys2u Derby does not charge a restocking fee for an approved refund and does not provide cash refunds.
See the Refund Policy for full details.
Failed or Refused Handover
Bevvys2u Derby may refuse to hand over age-restricted goods if Challenge 25 requirements are not met or if the recipient appears intoxicated.
Delivery may also be unable to complete where the recipient cannot be contacted, access cannot be obtained, the address is incorrect, or safe handover is not possible.
Any refund due following a failed or refused handover will be handled in line with the applicable delivery and refund terms.
Customer Conduct
Offensive, abusive or threatening behaviour towards Bevvys2u Derby staff or drivers will not be tolerated and may result in refusal of service.
Changes to These Terms
Bevvys2u Derby may update these Terms & Conditions when the service, website, policies or legal requirements change. The version published on this page is the current version.
Contact
For order or delivery support, contact Bevvys2u Derby by phone, text or WhatsApp. Email support is also available at support@bevvys2u.com.
For delivery-specific terms, see Delivery Terms & Conditions.
Statutory Rights
Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer law.