Refund Policy
This policy explains how Bevvys2u handles approved refunds, damaged or incorrect items, cancellations and age-verification refusals.
Damaged or Incorrect Items at Handover
Bevvys2u checks orders before delivery. If an item is obviously damaged or incorrect at handover, tell the driver straight away.
Where possible, Bevvys2u will correct the problem rather than hand over the wrong or damaged item. This normally means replacing a damaged item or providing the correct item.
If an immediate replacement is not practical, Bevvys2u will discuss the appropriate refund or other resolution with you.
Problems Reported After Delivery
If you discover a damaged, incorrect, missing or otherwise faulty item after the driver has left, contact Bevvys2u as soon as possible by phone, text or WhatsApp.
Please provide the order details and explain the problem clearly. Photos may be useful where the issue involves damage or condition.
Bevvys2u will review the issue and provide the appropriate resolution. Nothing in this policy removes your statutory rights where goods are faulty, damaged, not as described or otherwise do not meet applicable UK consumer-law requirements.
Packaging or Design Changes
Suppliers sometimes change bottle, can or packaging designs. If the brand, product and size are the same, a packaging-design change alone is not treated as the wrong product.
Cancellations
You may ask to cancel an order before it has been dispatched or before the driver has set off for delivery.
Once the order is already in the delivery process, cancellation may no longer be possible.
See the Cancellation Policy for more information.
Challenge 25 and Refused Age-Restricted Goods
Alcohol and tobacco products are subject to Challenge 25. Anyone who looks under 25 may be asked for valid government-issued photo ID.
Age-restricted goods may be refused if valid ID is not shown, if the recipient is underage, or if the recipient appears intoxicated.
Where age-restricted goods cannot be handed over, contact Bevvys2u if you need clarification about any refund due for the affected order. Delivery charges already incurred may not be refundable where delivery was attempted.
How Approved Refunds Are Processed
Bevvys2u processes approved refunds on our side the same day where possible.
After Bevvys2u has processed the refund, your bank or payment provider may take around 3–5 working days to return the money to your account.
Bevvys2u does not charge a restocking fee for an approved refund.
Approved refunds are returned through the applicable payment method. Bevvys2u does not provide cash refunds.
Non-Returnable or Opened Items
For safety, hygiene and product-integrity reasons, some opened, consumed, tampered or perishable items may not be suitable for return unless they are faulty, damaged, incorrect or otherwise covered by your statutory rights.
Contact Bevvys2u if you are unsure whether an item can be returned or refunded.
How to Contact Bevvys2u
For the quickest help with a damaged, incorrect, missing or refund-related order issue, contact Bevvys2u by phone, text or WhatsApp.
Email support is also available at support@bevvys2u.com.
For delivery handover and age-verification terms, see Delivery Terms & Conditions.
Statutory Rights
Nothing in this Refund Policy affects your statutory rights under applicable UK consumer law.