Cancellation Policy
You may ask to cancel a Bevvys2u order before it has been dispatched or before the driver has set off for delivery.
Because Bevvys2u provides local on-demand delivery, orders can move from preparation to dispatch quickly. If you need to cancel, contact us as soon as possible.
How to Request a Cancellation
Contact Bevvys2u by phone, text or WhatsApp. Email support is also available at support@bevvys2u.com, but phone, text or WhatsApp is usually the quickest option for an urgent cancellation request.
When contacting us, please provide:
- your name
- your delivery address
- your order number, if available
- the items or order you want to cancel
- a contact phone number
If the Order Has Not Been Dispatched
If the order has not yet been dispatched, Bevvys2u can cancel it and process the approved refund.
Bevvys2u processes approved refunds on our side the same day where possible. Your bank or payment provider may then take around 3–5 working days to return the money to your account.
Bevvys2u does not charge a restocking fee for an approved cancellation.
If the Order Has Already Been Dispatched
Once the driver has set off, cancellation may no longer be possible because the order is already in the delivery process.
If you have a problem with an order that is already on its way, contact Bevvys2u as soon as possible so we can explain the available options for that specific order.
Damaged, Incorrect or Missing Items
A cancellation request is different from reporting an item problem.
If an item is damaged, incorrect, missing or not as described, contact Bevvys2u and see the Refund Policy for the applicable resolution process.
Age-Restricted Orders
Alcohol and tobacco products are subject to Challenge 25. If age-restricted goods cannot be handed over because valid ID is not shown, the recipient is underage, or the recipient appears intoxicated, the order will be handled under the applicable delivery and refund terms rather than as a normal pre-dispatch cancellation.
Statutory Rights
Nothing in this cancellation policy affects your statutory rights under applicable UK consumer law.
For delivery information, see Delivery Information. For delivery charges, see Delivery Fees & Charges.