Cancellation Policy
You may cancel your Bevvys2u order before it has been dispatched or before the driver has set off for delivery.
For fast local delivery orders, preparation and dispatch can happen quickly. If you need to cancel, please contact us as soon as possible.
To cancel an order, call us on 07835 411391 or email support@bevvys2u.com.
When contacting us, please include:
- your name
- your delivery address
- your order number, if available
- the items you wish to cancel
- your phone number or email address
If your order has not yet been dispatched, we will cancel the order and process your refund as soon as possible. We aim to process approved refunds within 1 working day, although your bank or payment provider may take 3–5 working days to return the money to your account.
If your order has already been dispatched, we may not be able to cancel it before delivery. This is because Bevvys2u provides fast local delivery for alcohol, tobacco, groceries and other convenience items.
This cancellation policy does not affect your statutory rights. If an item is faulty, incorrect, missing or not as described, please contact us and refer to our Refund Policy.
Important:
- For fast local delivery orders, cancellation requests should be made before dispatch.
- Once dispatched, cancellation may not be possible.
- We aim to process approved cancellation refunds within 1 working day.