Delivery Terms & Conditions
These delivery terms apply to Bevvys2u Derby orders delivered across Derby and selected surrounding Derbyshire areas.
Delivery Service
Bevvys2u Derby provides local delivery during our published delivery hours, which end at 10pm.
Many Derby deliveries arrive within 15–45 minutes depending on postcode, location, traffic, demand and driver availability.
Selected surrounding Derbyshire areas may take longer. Delivery availability depends on the exact address rather than a blanket guarantee for every postcode.
Current delivery fees range from £0.50 to £3.49 depending on the area.
Bevvys2u Derby does not add a separate service fee and does not advertise free delivery.
View current delivery areas and coverage notes
View delivery fees and service-area information
Delivery Handover
Bevvys2u Derby delivers to the agreed address and may provide an ETA by call or text.
For homes, the driver normally brings the order to the delivery address. If nobody answers, the driver may call the recipient.
For flats and Airbnb properties, customers should provide any access details needed and make sure the recipient is available.
For hotels, delivery is normally completed at reception, the entrance or another agreed handover point.
The recipient must be available where an age-verification or safe-handover check is required. Age-restricted goods should not be left unattended.
Customer Details and Access
Customers are responsible for providing an accurate delivery address, postcode, contact number and any access information needed to complete delivery.
If the address, postcode, access information or recipient details are incorrect or incomplete, delivery may be delayed or may not be possible.
Age Verification and Challenge 25
Alcohol and tobacco products are only available to customers aged 18 or over.
Bevvys2u Derby operates Challenge 25. Anyone who looks under 25 may be asked for valid government-issued photo ID before age-restricted goods are handed over.
Age-restricted goods may be refused if valid ID is not shown, if the recipient is underage, or if the recipient appears intoxicated.
Ordering and Payment
Orders can be placed through the Bevvys2u Derby website or by contacting Bevvys2u Derby by phone, text or WhatsApp.
Customers should use the payment methods available when placing the order.
Cash on delivery is not a standard Shopify checkout option. It may only be agreed in advance by phone, text or WhatsApp on a case-by-case basis.
Card payment at the door is not a general public payment option. For some phone orders, a portable card-terminal arrangement may be agreed in advance, particularly for known customers.
Cancellation
Customers may request cancellation before the order has been dispatched or before the driver has set off.
Once an order is already in the delivery process, cancellation may no longer be possible.
See the Cancellation Policy for more information.
Damaged, Incorrect or Missing Items
If an item is damaged, incorrect, missing or not as described, contact Bevvys2u Derby as soon as possible.
Where an obvious damaged or incorrect item is identified at handover, Bevvys2u Derby will normally correct the issue rather than hand over the wrong or damaged item.
See the Refund Policy for the applicable resolution and refund process.
Delivery Refusal or Failed Handover
Bevvys2u Derby may refuse to hand over age-restricted goods if Challenge 25 requirements are not met or if the recipient appears intoxicated.
Delivery may also be unable to complete where the recipient cannot be contacted, access cannot be obtained, the address is incorrect, or safe handover is not possible.
Contact
For delivery questions, address checks or order support, contact Bevvys2u Derby by phone, text or WhatsApp. Email support is also available at support@bevvys2u.com.
Statutory Rights
Nothing in these delivery terms affects your statutory rights under applicable UK consumer law.